Island Utility Privacy Policy

Last updated: November 20, 2025

Island Utility (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, lead forms, and services.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information in the following ways:

1.1 Information You Provide

When you submit a form, request a quote, contact us, or use a lead form from Google Ads or other platforms, we may collect:

  • Name

  • Email address

  • Phone number

  • Business or organization name

  • Project details

  • City/Location

  • Any messages or information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring websites

  • General location (city/region)

This information is collected using tools such as Google Analytics, Microsoft Clarity, and standard server logs.

1.3 Third-Party Lead Platforms

If you submit a form through:

  • Google Ads Lead Forms

  • Facebook/Meta Lead Forms

  • LinkedIn Lead Gen Forms

We receive the information you provided on that platform according to their privacy terms.

2. How We Use Your Information

We use your information to:

  • Provide quotes, estimates, and service information

  • Respond to inquiries and customer support requests

  • Schedule site visits or consultations

  • Improve our website and advertising performance

  • Contact you regarding your project or related services

  • Comply with legal or regulatory requirements

We do not sell or rent your personal information.

3. How We Share Your Information

We may share information only in the following circumstances:

  • Service providers (e.g., email providers, form software, analytics services)

  • Advertising platforms for tracking conversions and performance

  • Legal requirements if required by law, regulation, or court order

  • Internal business use (estimating, project coordination)

We do not share personal information with unrelated third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our website may use:

  • Google Analytics

  • Google Ads cookies

  • Microsoft Clarity

  • Session-based analytics

  • Basic functional cookies

These tools help us monitor website performance, understand visitor behaviour, and improve the user experience.

You can disable cookies in your browser settings, but some parts of the website may not function properly.

5. Data Storage and Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.

Your data may be stored in:

  • Secure cloud-based services (e.g., Google Workspace)

  • Encrypted form submissions

  • Secure CRM or email systems

Despite these measures, no transmission of data over the internet is completely secure.

6. Retention of Personal Information

We retain personal information only as long as necessary to:

  • Provide services

  • Meet legal and regulatory requirements

  • Maintain business records

You may request deletion of your personal information at any time (see Section 8).

7. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites.

8. Your Rights (Canada / British Columbia)

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your information

  • Withdraw consent for non-essential data use

  • Ask how your information has been used or shared

To make a request, contact us at:

info@islandutility.ca

9. Children’s Privacy

Our services are not intended for minors. We do not knowingly collect information from individuals under the age of 18.

10. Updates to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date will reflect the most recent version. Continued use of our website means you accept the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, contact us:

Island Utility Construction

Email: admin@islandutility.ca

Website: https://islandutility.ca