Island Utility (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, forms, and services.
By using our website or submitting information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information in the following ways:
1.1 Information You Provide
When you submit a form, request a quote, or contact us, we may collect:
- Name
- Email address
- Phone number
- Business or organization name
- Project details
- City/Location
- Any messages or information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring websites
- General location (city/region)
This information is collected using tools such as Google Analytics, Microsoft Clarity, and standard server logs.
2. How We Use Your Information
We use your information to:
- Provide quotes, estimates, and service information
- Respond to inquiries and customer support requests
- Schedule site visits or consultations
- Improve our website
- Contact you regarding your project or related services
- Comply with legal or regulatory requirements
We do not sell or rent your personal information.
3. How We Share Your Information
We may share information only in the following circumstances:
- Service providers (e.g., email providers, form software, analytics services)
- Legal requirements if required by law, regulation, or court order
- Internal business use (estimating, project coordination)
We do not share personal information with unrelated third parties for marketing purposes.
4. Cookies and Tracking Technologies
Our website may use:
- Google Analytics
- Microsoft Clarity
- Session-based analytics
- Basic functional cookies
These tools help us monitor website performance, understand visitor behaviour, and improve the user experience.
You can disable cookies in your browser settings, but some parts of the website may not function properly.
5. Data Storage and Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.
Your data may be stored in:
- Secure cloud-based services (e.g., Google Workspace)
- Encrypted form submissions
- Secure CRM or email systems
Despite these measures, no transmission of data over the internet is completely secure.
6. Retention of Personal Information
We retain personal information only as long as necessary to:
- Provide services
- Meet legal and regulatory requirements
- Maintain business records
You may request deletion of your personal information at any time (see Section 8).
7. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites.
8. Your Rights (Canada / British Columbia)
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information
- Withdraw consent for non-essential data use
- Ask how your information has been used or shared
To make a request, contact us at: admin@islandutility.ca
9. Children’s Privacy
Our services are not intended for minors. We do not knowingly collect information from individuals under the age of 18.
10. Updates to This Privacy Policy
We may update this policy from time to time. The “Last Updated” date will reflect the most recent version. Continued use of our website means you accept the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or how your information is handled, contact us:
Island Utility Construction
Email: admin@islandutility.ca
Website: https://islandutility.ca